The Salvation Army's Winston-Salem Area Command serves Forsyth, Davie, Stokes and Yadkin Counties and offers a number of services and programs.
The Salvation Army Emergency Assistance Office
901 N. Cleveland Ave
Winston-Salem, NC 27101
Emergency Financial Assistance
901 Cleveland Ave
Winston-Salem, NC 27101
Mo - Fri: 8:00 a.m. - 12 noon, 1:00 p.m. - 5:00 p.m.
The Crisis Intervention Program (CIP) serves individuals and families who are experiencing a heating or cooling related crisis and whose life or health would be threatened without a heating or cooling source.
The Salvation Army of Forsyth County has federal CIP funds available to assist those in need, with heating and cooling, season dependent. The applicant or his representative must apply for CIP in the county in which the household resides and the applicant must be a resident of North Carolina. A utility may be paid if it is your main heating or cooling source. Utilities that can be paid include electricity, natural gas, fuel oil, and kerosene, including deposits. In order for a client to receive assistance from these funds, they must qualify financially.
Households that qualify financially may qualify for CIP funds if they meet the following guidelines:
The Crisis Intervention Program (CIP) serves individuals and families who are experiencing a heating or cooling related crisis. A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency and sufficient, timely, and appropriate assistance is not available from any other source. Life-threatening is defined as a household which has no heating or cooling source or has a disconnect notice for their primary heating or cooling service and the health or well-being of a household member would be in danger if the heating or cooling crisis was not alleviated.
Everyone must attempt to bring all of the following items. (In the event that the documentation or a person is unavailable or unreachable, we will be able to accept the applicant’s statement.)
1. A photo ID for the client
2. A Social Security Card or I.T.I.N. card for every household member
(or number on an official document)
3. Birth Certificate (or Medicaid card with birthday) for every child in the household 18 years of age or
younger. (Mother’s Verification of Facts is ONLY acceptable if birthdate is typed on it!)
4. If anyone in your household has a condition that may be life or health threatening, you should attempt to bring the documentation of that condition with you. These documentations may include, but are not limited to, VA documentation, SSI award letter, doctor’s note, etc.
5. Proof of income for one month. (pay stubs, bank statement, Social Security Award letter, unemployment insurance letter, etc. - please note: Clients with no income may still apply,
but if there is income, the client should have proof of income received!)
6. A copy of the disconnection notice/bill which should be in the name of the person applying for assistance or another adult household member. If the bill is not in their name, or another adult household member’s name, the applicant needs to provide a written statement from the person whose name the bill is in verifying the applicant is responsible for payment of the cooling or heating expense. (In the event that a person is unavailable or unreachable, we will be able to accept the applicant’s statement.)
Please understand that appointments are scheduled for you to complete an application for emergency financial assistance. The appointment itself does NOT guarantee that you will be approved for assistance. Please understand that if you are more than 10 minutes late for your appointment time or if you are missing any of the above documentation, you will have to reschedule your appointment.
1. CIP can not pay charges the result from illegal activities such as bad checks or meter tampering
2. CIP funds cannot pay bills in a deceased person’s name or in the name of a minor child. In such cases, you are encouraged to transfer the utility payment into your name as soon as possible.
Final note and warning:
Fraud is a crime. Any statements made by the applicant that are found to be untrue are considered to be an attempt to be approved for funds for which you may not be eligible. You will be held responsible for any funds that may have been approved fraudulently. In addition to having to pay back these funds, you may be prosecuted and required to serve jail time.
The Low Income Energy Assistance Program (LIEAP) gives families a one-time vendor payment to help pay their heating bills. Eligible clients may receive a payment of $200, $300 or $400. Payments are made directly to the client’s utility provider. The overall time frame to apply for this benefit is December 1 through March 31 each fiscal year.
General Program Requirements
To qualify for this benefit program, you must be a North Carolina resident living in Forsyth County, and you must meet income and resource guidelines. Only households that contain an elderly person of at least 60 years of age or, a disabled person receiving a service through the North Carolina Division of Aging and Adult Services (DASS) may apply during the month of December. LIEAP funding is open to all other eligible households from January 1 through March 31, or until funds are exhausted. Everyone who seeks this assistance must apply, as no one is automatically approved.
How to Fill Out an Application
LIEAP applications for Forsyth County are available at The Salvation Army of Winston-Salem located at 901 N Cleveland Ave, Winston-Salem, NC 27101. Please call 336-722-8721 to schedule your appointment and for a list of items that you will need to bring in order to process your application. You may also drop by our Cleveland Avenue location in person to pick up a list of the required documentation, but please note, appointments may only be made by phone.
Temporary Assistance to Needy Families (TANF-EA)
The Salvation Army of Forsyth County has federal TANF-EA funds available to assist those in need, with a non-heat related short term crisis. In order for a client to receive assistance from these funds, they must qualify financially. TANF-EA may be used for Rent, Mortgage, Electricity, and Water. Gas bills can also be paid as long as gas is used for cooking and/or hot water. Approval for Gas assistance must be non-heat related.
Emergency Clothing, Furniture and Transportation
The Salvation Army provides clothing vouchers and out of town bus passes to qualifying applicants. Emergency furniture assistance is also available to victims of fires, floods and domestic violence. To make an appointment and get a list of program requirements and the documentation needed for an interview, please call 336-722-8721.
Emergency Financial Assistance is also available for Davie, Stokes and Yadkin Counties
Clients are asked to seek assistance in Davie, Stokes and Yadkin counties through their local Department of Social Services first. In the event that the local county social services agency is unable to assist the client, The Salvation Army may be able to assist them. The Salvation Army provides emergency financial assistance in Stokes County through King Outreach Ministry. (336-983-4357) Residents of Davie and Yadkin Counties are able to receive emergency financial assistance with both traditional and non-traditional needs via the services of a Salvation Army caseworker. The financial crisis must be a result of an unexpected expense or an illness, which caused a loss of normal household income. In cases where DSS is unable to assist, they will make a referral to The Salvation Army. The client will receive all information needed for their visit with the Salvation Army case worker with their DSS referral.
Rapid Rehousing, Permanent Supportive Housing, and Supportive Services for Veterans Families
In Partnership with the Forsyth County Rapid Rehousing Collaborative, The Salvation Army administers programs for homeless individuals and veterans.
Our Pathway of Caring program assists with financial emergencies and will cover bills for rent, mortgage, electricity, water, fuel oil, natural gas, food and incidentals, medications, and many other needs that are non-traditional in nature. This program is part of the Place Matters program initiated by the United Way of Forsyth County, and serves thirteen specific neighborhoods in northeast Winston-Salem.
The Pathway of Hope program assists qualified families in breaking the cycle of intergenerational poverty. Utilizing case management, a successful household learns how to become financially stable and completely self sustaining.
The Salvation Army operates a Food Pantry at 901 North Cleveland Ave. Appointments to receive food assistance are not necessary and food boxes will be provided to eligible persons on a walk-in basis. The food pantry is open Monday through Friday, 8:30 am – 12 noon, and re-opens from 1:30 pm – 4:30 pm.
Food donations from the community are accepted year-round. Donations to the food pantry should be non-perishable. Large quantities of fresh items can be utilized in our on-site feeding programs and are also welcome.
The Supportive Services for Veteran Families
The Supportive Services for Veteran Families (SSVF) aims to provide homeless, low-income veterans and their families with workable housing. If clients qualify, SSVF can also provide emergency assistance: food, gas, auto-repair, etc. Due to the intensity of the rapid transition into permanent housing, all potential clients will be required to take part in SSVF services which help with financial counseling, landlord/tenant relationship classes, needed health appointments, etc.
During the subsidy period, the case manager will help clients locate and secure safe, permanent, affordable housing. Clients will also be assisted with identifying and pursuing goals for increasing their income or removing personal barriers which may stop them from maintaining permanent housing. Due to the financial limits of this program, potential clients will need to meet income restrictions and then develop a Housing Action Plan which supports their personal goals for stability.
This is a collaborative grant program with The Veterans Administration, United Way, NC Housing, Goodwill, and The Salvation Army. For more information, you may contact (336) 245-2087.
Center of Hope
1255 North Trade Street
Winston-Salem, NC 27101
Director: Walt Cooper
The Salvation Army's Center of Hope at 1255 North Trade Street employs a cooking staff to prepare and serve hot meals daily on-site. The meals are served to residents of the Emergency Shelter and Residential Re-Entry Program. Through a voucher system, the Salvation Army kitchen also serves dinner to the residents of the Bethesda Center.
A hot Breakfast at the Salvation Army kitchen is served to anyone in the community in need, 365 days a year.
Through the Kids Café program, run in partnership with the Second Harvest Food Bank, children at the Salvation Army Boys & Girls Clubs are served a healthy snack three days a week. Although this program was designed as a supplement between school lunch and an evening meal, for some of the children this is the only “meal” they will get after school. The Kids Café began in 2005 as a way to provide a healthy alternative to common afternoon snacks high in sugar and fat.
Emergency Shelter (336) 722-9597
The Salvation Army’s Social Service Ministry operates several unique programs in the local community such as being the only Emergency Shelter for homeless families and single women in Forsyth County. The fastest growing segment of the homeless population in America today are women with children. The Salvation Army Emergency Shelter is located inside The Salvation Army's Center of Hope at 1255 North Trade Street. The shelter can house 20 single women and has 64 beds for families. Shelter clients are assigned a case manager with the goal of achieving permanent housing for the clients.
Where appropriate, counseling includes referrals to other agencies to assist residents with vocational training, family-skills, domestic violence, physical or mental illness, unemployment and other underlying causes of homelessness.
The Salvation Army also operates a Supportive Housing Program for clients who stay for longer than 30 days and meet eligibility for ongoing supportive services. This involves the client in intensive case management services for a 6-month follow-up period after the client leaves the shelter and is placed in housing in the community. We also have a ShelterPlus Care program that allows us to provide Permanent Supportive Housing to those clients with a diagnosed disability.
The Salvation Army's Emergency Shelter serves single women, women or men with children, or families (parents must provide marriage license). Minimum age for singles is 18. The shelter serves breakfast, lunch and dinner, and provides housing referrals and transportation. Full service case management is available to all residents. Eligibility is needs-based. To set up an appointment to talk to a case manager, call 336 722-8721.
After working hard to achieve their case management goals, finding employment and a place to live, clients often leave The Salvation Army with only their clothes and what few personal possessions they were able to bring with them. Project Welcome Home provides for each single woman or family a basket of “housewarming” goods to help them get settled in their new home. You can participate by donating some or all of these items: Laundry basket, paper towel, toilet paper, dish detergent, dish cloths, hand soap, sponges, food storage containers, Windex/bottled cleaners, kitchen garbage bags, candles, picture frames, broom and dustpan and Bible.
Donations can be dropped off at The Salvation Army Center of Hope at 1255 North Trade Street.
Residential Re-Entry Center
Director: Melissa Burgess
In 1975, the Army opened a Residential Re-Entry Center which continues to provide transitional services for an average of 43 men and women who are wards of the Federal Bureau of Prisons. The RRC (formerly Community Corrections Center/CCC) is a facility of correctional learning and experience. It operates under the direct structure of the Federal Bureau of Prisons (BOP) and abides by guidelines set forth by the BOP. These guidelines are the framework that allow our residents to change their behavior and make a positive transition back into the community.
We assist residents in planning, documenting and monitoring their progress throughout their stay at the RRC. Skills taught while in the program include financial responsibility, substance abuse education, life/work skills and personal skills. The RRC also advocates for residents to re-affirm their faith and spirituality. It is one of our goals to ensure that residents have secured a viable residence upon leaving our program.
The RRC is committed to granting a second chance at a normal life to the men and women it serves.