Emergency Financial Assistance

901 Cleveland Ave
Winston-Salem, NC 27101
(336) 722-8721

Office Hours:

Mo - Fri: 8:30 a.m. - 12 noon, 1:00 p.m. - 5:30 p.m.

Get directions 

Emergency financial assistance through the Winston-Salem Salvation Army is available in Forsyth, Davie, Stokes and Yadkin Counties and serves financially needy families and individuals that are experiencing a crisis situation and do not have the resources to address the crisis. In Davie, Stokes and Yadkin Counties, services are provided through our Service Units.

All clients receiving services at The Salvation Army are assigned a case manager who will assist them in creating a plan to best address their individual needs. The Salvation Army also provides referral services and professional guidance as part of a holistic approach to assistance, increasing the clients self-reliance through education and job training, or by arranging for transitional housing. Social services also responds to the needs of the growing Hispanic community in a non-threatening way.
The specific objectives of the Emergency Assistance Program are to first meet the basic needs of food and shelter and secondly, to provide non-traditional financial assistance in order to prevent any additional crisis.

Will you need help paying your heating bill this winter? LIEAP (Low Income Energy Assistance Program) may be able to help!

What is LIEAP?
The North Carolina Low Income Energy Assistance Program (LIEAP) provides eligible residents of Forsyth County a one-time vendor payment of $200, $300 or $400 to help pay their heating bills. The overall time frame to apply for this benefit is December 1, 2015 through March 31, 2016.

General Program Requirements
To qualify for this benefit program, you must be a North Carolina resident living in Forsyth County, and you must meet income and resource guidelines.
Only households that contain an elderly person of at least 60 years of age or, a disabled person receiving a service through the North Carolina Division of Aging and Adult Services (DASS) may apply between December 1, 2015 and March 31, 2016.
LIEAP funding is open to all other eligible households from January 1, 2016 through March 31, 2016, or until funds are exhausted.

Household Criteria

  • Must have at least one resident who meets the eligibility criteria. Must only have reserves at or below $2,250 (cash on hand less monthly expenses, stocks, bonds, 401k, IRA, etc.)
  • Meet a household income test 

    Maximum Benefit depends on the number of eligible people within a household:
    1 person = $1,276
    2 people = $1,726
    3 People = $,177
    4 people = $2,628
    5 people = $3,078
    6 people = $3,529
    7 people = $3,980
    8 people = $4,430
    9 people = $4,881

  • A household resident must be responsible for paying the heating bills of the household for which you are applying.

If eligible and approved, payments will be made directly to the utility companies. Payments WILL NOT be made to the applicant. Everyone who is eligible must apply as no one will automatically be approved.

How to Fill Out An Application
LIEAP applications for Forsyth County are available at The Salvation Army of Winston-Salem located at 901 N Cleveland Ave, Winston-Salem, NC 27101. 

Please call 336-722-8721 to schedule your appointment and for a list of items that you will need to bring in order to process your application. You may also drop by our Cleveland Avenue location in person to schedule your appointment and to pick up a list of the required documentation.

print these requirements

Food Pantry

The Salvation Army operates a Food Pantry at 901 North Cleveland Ave. Appointments to receive food assistance are not necessary and food boxes will be provided to eligible persons on a walk-in basis. The food pantry is open Monday through Friday from 1:30pm to 4:30pm. 

Food donations from the community are accepted year-round. Donations to the food pantry should be non-perishable. Large quantities of fresh items can be utilized in the on-site feeding and are also welcome.

Center of Hope
1255 North Trade Street
Winston-Salem, NC 27101
(336) 722-9597

The Salvation Army's Center of Hope at 1255 North Trade Street employs a cooking staff to prepare and serve hot meals daily on-site. The meals are served to residents of the Emergency Shelter and Residential Re-Entry Program. Through a voucher system, the Salvation Army kitchen also serves dinner to the residents of the Bethesda Center.

A hot Breakfast at the Salvation Army kitchen is served to anyone in the community in need, 365 days a year.

Through the Kids Café program, run in partnership with the Second Harvest Food Bank, children at the Salvation Army Boys & Girls Clubs are served a healthy snack three days a week. Although this  program was designed as a supplement between school lunch and an evening meal, for some of the children this is the only “meal” they will get after school.  The Kids Café began in 2005 as a way to provide a healthy alternative to common afternoon snacks high in sugar and fat. 


Emergency Shelter (336) 722-9597

The Salvation Army’s Social Service Ministry operates several unique programs in the local community such as being the only Emergency Shelter for homeless families and single women in Forsyth County. The fastest growing segment of the homeless population in America today are women with children.  The Salvation Army Emergency Shelter is located inside The Salvation Army's Center of Hope at 1255 North Trade Street. The shelter can house 20 single women and has 64 beds for families. Shelter clients are assigned a case manager with the goal of achieving permanent housing for the clients.

Where appropriate, counseling includes referrals to other agencies to assist residents with vocational training, family-skills, domestic violence, physical or mental illness, unemployment and other underlying causes of homelessness.

The Salvation Army also operates a Supportive Housing Program for clients who stay for longer than 30 days and meet eligibility for ongoing supportive services. This involves the client in intensive case management services for a 6-month follow-up period after the client leaves the shelter and is placed in housing in the community. We also have a ShelterPlus Care program that allows us to provide Permanent Supportive Housing to those clients with a diagnosed disability.

The Salvation Army's Emergency Shelter serves single women, women or men with children, or families (parents must provide marriage license). Minimum age for singles is 18. The shelter serves breakfast, lunch and dinner, and provides housing referrals and transportation. Full service case management is available to all residents. Eligibility is needs-based. To set up an appointment to talk to a case manager, call 336 722-8721.


Residential Re-Entry Center

Director: Melissa Burgess

In 1975, the Army opened a Residential Re-Entry Center which continues to provide transitional services for an average of 43 men and women who are wards of the Federal Bureau of Prisons. The RRC (formerly Community Corrections Center/CCC) is a facility of correctional learning and experience. It operates under the direct structure of the Federal Bureau of Prisons (BOP) and abides by guidelines set forth by the BOP. These guidelines are the framework that allow our residents to change their behavior and make a positive transition back into the community.

We assist residents in planning, documenting and monitoring their progress throughout their stay at the RRC. Skills taught while in the program include financial responsibility, substance abuse education, life/work skills and personal skills. The RRC also advocates for residents to re-affirm their faith and spirituality. It is one of our goals to ensure that residents have secured a viable residence upon leaving our program.

The RRC is committed to granting a second chance at a normal life to the men and women it serves.


The Supportive Services for Veteran Families

Walt Cooper, Case Manager

The Supportive Services for Veteran Families (SSVF) aims to provide homeless, low-income veterans and their families with workable housing. If clients qualify, SSVF can also provide emergency assistance: food, gas, auto-repair, etc. Due to the intensity of the rapid transition into permanent housing, all potential clients will be required to take part in SSVF services which help with financial counseling, landlord/tenant relationship classes, needed health appointments, etc.

During the subsidy period, Walt will help clients locate and secure safe, permanent, affordable housing. As SSVF Case Manager will assist clients with identifying and pursuing goals for increasing their income or removing personal barriers which stop clients from maintaining permanent housing. Due to the financial limits of this program, potential clients will need to meet income restrictions and then develop a Housing Action Plan which supports their personal goals for stability.

This is a collaborative grant program with The Veterans Administration, United Way, NC Housing, Goodwill, and The Salvation Army. For more information contact (336) 245-2087.



After working hard to achieve their case management goals, finding employment and a place to live, clients often leave The Salvation Army with only their clothes and what few personal possessions they were able to bring with them. Project Welcome Home provides for each single woman or family a basket of “housewarming” goods to help them get settled in their new home. You can participate by donating some or all of these items: Laundry basket, paper towel, toilet paper, dish detergent, dish cloths, hand soap, sponges, food storage containers, Windex/bottled cleaners, kitchen garbage bags, candles, picture frames, broom and dustpan and Bible.

Donations can be dropped off at The Salvation Army Center of Hope at 1255 North Trade Street.