Crisis Assistance Program Services Provided
Hours of Operation and General Information
Clients can apply for emergency assistance of Rent and Utility assistance Monday - Friday, 9:00 am - 3:00 pm. It is appointment based and emergency walk-ins.
To schedule an appointment:
919-542-1593 or 919-548-6856
Siler City Office
909 Alston Bridge Road
Siler City, NC 27312
Inside Chatham Trades Building
Hours of Operation:
Monday - Friday 8:00 am - 5:00 pm
Closed daily for lunch from 12:00 noon - 1:00 pm
- We do not provide rental assistance for households that live in subsidized housing, for example income based properties, Section 8 properties,
- To qualify for assistance:
- You must live in fair market rate housing to receive assistance.
- You must show proof of income of individuals in the household.
- Meet Health and Human Services 2018 Poverty Guidelines
- Must have an eviction letter from landlord or the court
- Lease agreement and statement of what is due on the account
- Client has not received rental assistance in the past two years
- Due to sustainability and funding restrictions, you may be required to show proof of income to receive rent assistance
- You must have a valid photo ID. Accepted forms of ID are: Driver License, State ID, Prison ID, Student IS, Work ID, Passport, or any government issued ID with a picture on it. Birth certificate for children in the household
- In addition to the bill or past due rental statement/eviction notice, you need to bring proof of income and other monthly bills from the past 3 months and the current month. Client must provide receipts for all paid bills. Acceptable proof of income may include check stub, verification letter from employer stating pay rate and hours worked per week, unemployment letter, Social Security, Work First/TANF, Child Support, Veteran's Benefits, Worker's Compensation, Alimony, or contributions from other people with their contact information and amount given.
All items must be presented at the time of appointment.
- You must be in a crisis situation to receive emergency assistance funds meaning you are facing a disconnection of either Duke Energy, Water, or Piedmont Natural Gas services within 48 hours
- Client has not received utility assistance in the past two years
- Must be past due, have a disconnection notice or final notice. (Your name and account number must be on the bill).
- You will be moving and/or have had an inspection in 24-48 hours that requires their utilities be turned on before they can move in.
- The household must meet income eligibility criteria in order to be eligible for assistance. Due to sustainability and funding restrictions, you may be required to show proof of income to receive utility assistance.
- You must have a valid photo ID. Accepted forms of ID are:Driver License, State ID, Prison ID, Student ID, Work ID, Passport, or any government issued ID with a picture on it. Birth Certificate for children in the household.
- In addition to the utility bill, statement/disconnection notice, you need to bring proof of income, and other monthly bills from the past 3 months, and the current month. You need to provide receipts for all paid bills. Acceptable proof of income may include check stub, verification letter from employer stating pay rate and hours worked per week, unemployment letter, Social Security, Work First/TANF, Child Support, Veteran's Benefits, Worker's Compensation, Alimony, or contributions from other people with their contact information and amount given.
All items must be present at the time of the appointment.
Food assistance is offered on Tuesday and Thursday from 9:00 am - 12:00 noon.
No referral is required, but you must have two forms of ID
- You need to present a picture ID and social security number for everyone living in your household to enter into HMIS.
- Households are eligible for food once per month.
Clothing assistance is offered on Tuesday and Thursday from 9:00 am - 12:00 noon
Requests may be made for clothing to meet the basic needs, such as warm clothing for winter months, or layettes for a new baby, or diapers for infants and toddlers. There may also be requests for clothing following an emergency such as a fire. At times the need is for clothes for a special occasion for a person to be properly dressed for employment, for school or to attend religious services.
To those clients requesting clothing, a clothing voucher is issued under the following conditions:
- Proper identification (picture ID, Social Security Number, wage stub or birth certificate)
- This assistance is provided once every 3 months
- Clothing vouchers are not valid after 30 days.
Management will determine if a stay can be provided. Determination is based on:
- Follow-up plan - on waiting list for Rapid Rehousing or Permanent Supportive Housing
- (picture ID, Social Security Number, wage stub or birth certificate)
- This assistance is provided once.
Seasonal Assistance: providing food, toys, gifts, clothing, and cheer to needy children and adults during the Christmas holidays.
Summer Camp: affording children and senior adults the opportunity to attend The Salvation Army's residential camp in Denton, NC for a time for spiritual growth, fellowship and recreation.
Pathway of Hope is offered only for families with children 18 years or younger. It is a team oriented approach to help you identify resources, provides support to you and your family as you work on your goals. Our desire is to see your dreams become a reality.
Pathway of Hope has a lot to offer to you and your family. It specifically works with you to increase the stability of your family. Through working with Pathway of Hope and connecting with resources in your community, you will have the opportunity to build a foundation to better not only your future, but your children's future too.
Pathway of Hope starts with you and your goal. Whatever your goals are, we will be there to cheer you on through your successes and challenges. Through the case management we are able to provide the supports needed to break the cycle of poverty. We would love to have you join us in Pathway of Hope and look forward to walking alongside you during your journey.
If you have any further questions or are interested in participating in the Pathway of Hope, please contact Donna Smith at The Salvation Army Social Services in Siler City at Donna.F.Smith@uss.salvationarmy.org to set up an appointment.