"Living at the Center of Hope gave us a safe place to stay, allowed my daughter to continue going to school without interuption and even let her go to the Boys & Girls Club this summer, where she made lots of friends. They gave me responsibilities at the shelter that have prepared me to live on my own again, and I am so grateful." -- Joyce, December 2010

Emergency Financial Assistance
901 Cleveland Ave
Winston-Salem, NC 27101
(336) 722-8721

Get directions 

Emergency financial assistance through the Winston-Salem Salvation Army is available in Forsyth, Davie, Stokes and Yadkin Counties and serves financially needy families and individuals that are experiencing a crisis situation and do not have the resources to address the crisis. In Davie, Stokes and Yadkin Counties, services are provided through our Service Units.

The specific objectives of the Emergency Assistance Program are to first meet the basic needs of food and shelter and secondly, to provide non-traditional financial assistance in order to prevent any additional crisis.

All clients receiving services at The Salvation Army are assigned a case manager who will assist them in creating a plan to best address their individual needs. The Salvation Army also provides referral services and professional guidance as part of a holistic approach to assistance, increasing the clients self-reliance through education and job training, or by arranging for transitional housing. Social services also responds to the needs of the growing Hispanic community in a non-threatening way.

LIEAP (Low Income Energy Assistance Program)

Beginning December 1, 2014, elderly (60+) and disabled persons receiving services through DAAS (Division of Aging and Adult Services) are potentially eligible to receive LIEAP benefits.

Apply at The Salvation Army, 901 Cleveland Avenue, Winston-Salem, NC 27101; Hours: 8:30am-5pm, by appointment: 336-722-8721 (Closing 2pm December 24, December 25, 26 and January 1)

Emergency circumstance is NOT required. Once a year, payment will be made directly to main heat source vendor (can be a credit if no balance).

Beginning January 2, 2015, all other households are potentially eligible to receive LIEAP benefits. Applications will be taken through March 31, 2015 or until funds are exhausted.

Eligibility and Requirements:
Household must meet an income test.
Household must be responsible for its heating bills
Household cannot have resources over $2,250.00
Household must include a U.S. citizen or an eligible alien.

Please bring with you:
Proof of name, date of birth and social security numbers for each household member.
Information about your household’s income – prior month’s pay stubs for anyone working.
Bank statement for checking or savings accounts for household.
Information about household’s property, stocks, bonds and other assets.

Crisis Intervention Program (CIP) Requirements            LIEAP Requirements

Applications will be taken until funds are exhausted or through March 31, 2015.

Food Pantry

The Salvation Army operates a Food Pantry at 901 North Cleveland Ave. Appointments to receive food assistance are not necessary and food boxes will be provided to eligible persons on a walk-in basis. The food pantry is open Monday through Friday from 9am to 4:30pm. 

Food donations from the community are accepted year-round. Donations to the food pantry should be non-perishable. Large quantities of fresh items can be utilized in the on-site feeding and are also welcome.


Center of Hope
1255 North Trade Street
Winston-Salem, NC 27101
(336) 722-9597

The Salvation Army's Center of Hope at 1255 North Trade Street employs a cooking staff to prepare and serve hot meals daily on-site. The meals are served to residents of the Emergency Shelter and Residential Re-Entry Program. Through a voucher system, the Salvation Army kitchen also serves dinner to the residents of the Bethesda Center.

A hot Breakfast at the Salvation Army kitchen is served to anyone in the community in need, 365 days a year.

Through the Kids Café program, run in partnership with the Second Harvest Food Bank, children at the Salvation Army Boys & Girls Clubs are served a healthy snack three days a week. Although this  program was designed as a supplement between school lunch and an evening meal, for some of the children this is the only “meal” they will get after school.  The Kids Café began in 2005 as a way to provide a healthy alternative to common afternoon snacks high in sugar and fat. 

Emergency Shelter (336) 722-9597

The Salvation Army’s Social Service Ministry operates several unique programs in the local community such as being the only Emergency Shelter for homeless families and single women in Forsyth County. The fastest growing segment of the homeless population in America today are women with children.  The Salvation Army Emergency Shelter is located inside The Salvation Army's Center of Hope at 1255 North Trade Street. The shelter can house 20 single women and has 64 beds for families. Shelter clients are assigned a case manager with the goal of achieving permanent housing for the clients.

Where appropriate, counseling includes referrals to other agencies to assist residents with vocational training, family-skills, domestic violence, physical or mental illness, unemployment and other underlying causes of homelessness.

The Salvation Army also operates a Supportive Housing Program for clients who stay for longer than 30 days and meet eligibility for ongoing supportive services. This involves the client in intensive case management services for a 6-month follow-up period after the client leaves the shelter and is placed in housing in the community. We also have a ShelterPlus Care program that allows us to provide Permanent Supportive Housing to those clients with a diagnosed disability.

The Salvation Army's Emergency Shelter serves single women, women or men with children, or families (parents must provide marriage license). Minimum age for singles is 18. The shelter serves breakfast, lunch and dinner, and provides housing referrals and transportation. Full service case management is available to all residents. Eligibility is needs-based. To set up an appointment to talk to a case manager, call 336 722-8721.

Residential Re-Entry Center

Director: Melissa Burgess

In 1975, the Army opened a Residential Re-Entry Center which continues to provide transitional services for an average of 43 men and women who are wards of the Federal Bureau of Prisons. The RRC (formerly Community Corrections Center/CCC) is a facility of correctional learning and experience. It operates under the direct structure of the Federal Bureau of Prisons (BOP) and abides by guidelines set forth by the BOP. These guidelines are the framework that allow our residents to change their behavior and make a positive transition back into the community.

We assist residents in planning, documenting and monitoring their progress throughout their stay at the RRC. Skills taught while in the program include financial responsibility, substance abuse education, life/work skills and personal skills. The RRC also advocates for residents to re-affirm their faith and spirituality. It is one of our goals to ensure that residents have secured a viable residence upon leaving our program.

The RRC is committed to granting a second chance at a normal life to the men and women it serves.

The Supportive Services for Veteran Families

The Supportive Services for Veteran Families (SSVF) aims to provide selected homeless and low-income veteran families with temporary financial assistance such as: Rental Assistance, Security and Utility Deposit, moving expenses, transportation and daycare assistance for the purpose of stabilizing housing.  SSVF may also provide emergency assistance which may include: food, gas, baby formula and diapers to families with the identified needs.  All potential clients will be required to participate with SSVF case management services in order to rapidly transition into long term housing stability.  This subsidy has a maximum benefit of $1700.  During the subsidy period, the Housing Locator will help clients locate and secure safe, permanent, affordable housing, for households identified as homeless or in need of a more affordable housing unit.  The SSVF Case Manager will assists clients with identifying and pursuing opportunities to either increase their income or remove barriers to maintaining permanent affordable housing.  Due to the financial limits of this program, potential clients will need to have enough income and develop a support network to sustain housing stability.

This is a collaborative grant with The United Way and NC Housing. For more information contact  (336) 722-8721.


After working hard to achieve their case management goals, finding employment and a place to live, clients often leave The Salvation Army with only their clothes and what few personal possessions they were able to bring with them. Project Welcome Home provides for each single woman or family a basket of “housewarming” goods to help them get settled in their new home. You can participate by donating some or all of these items: Laundry basket, paper towel, toilet paper, dish detergent, dish cloths, hand soap, sponges, food storage containers, Windex/bottled cleaners, kitchen garbage bags, candles, picture frames, broom and dustpan and Bible.

Donations can be dropped off at The Salvation Army Center of Hope at 1255 North Trade Street.